From the Desk of the SDM: Human Intelligence (HI)

We hear more and more about Artificial Intelligence in today’s vast and ever-changing IT Infrastructure environments, but we cannot lose sight of Human Intelligence. After all, Intelligence can be defined as a general mental ability for learning, reasoning and problem-solving.

"It takes Human Intelligence to implement Artificial Intelligence.”

On the basis of this definition, intelligence can be reliably measured by standardized tests with obtained scores predicting several broad outcomes such as educational achievement and job performance.

So, what’s my point? High Quality Professional Services starts with Human Intelligence (HI) and an organizations means and ability to foster, expand and improve on Human Intelligence as it relates to the services it provides.

To accomplish High Quality Service, Professional Service Organizations must be organized and focused on each technology domain with the proper structure, educational path, lab exposure and demonstrable environments to gain the necessary skills to apply the learning, reasoning and problem-solving experience with every engagement.

At Vicom we apply structure as a practice driven foundation to maximize our ability and gain the Intelligence it takes to deliver high quality solutions within each technology domain. Practices are chartered with identifying and partnering with IT Industry leading products, specifying educational requirements and certifications, provisioning and implementing the environments, and developing the the use cases for design solutions.

Vicom’s Executive Briefing Center, Partner/Product Certification Programs, Skills based training and Knowledge sharing workshops are paramount to increasing and enhancing human intelligence.

Wayne Keicher