Non-Stop Support Managed Services
Vicom’s Non-Stop Support is a suite of managed services offerings that can serve as an organization’s primary support function, or be complimentary to an existing support structure. It can include onsite, remote and hybrid resource models and is available for up to 24×7 coverage. We can integrate with existing NOC’s and management tools, or we can provide. This service includes proactive monitoring, management and optimization in a way that is flexible and complementary to current support structures and environments. These services contracts are specifically tailored to an organization’s specific environment.
- Full Managed Services offerings for up to 24 x 7 coverage
- Utilize existing monitoring and management tools
- Includes proactive monitoring, management and optimization
- Monitoring screens
- NOC services – integrate with existing or we can provide
- Vendor troubleshooting and remediation
- Include onsite, remote and hybrid resource models as needed
- Yearly and multiyear contracts to guarantee consistent, predictable pricing
- Increase ROI from existing tools and infrastructure
- Allow for in-house resources to focus upon revenue supporting functions versus business support functions
Vicom offers flexible options to support, manage and administer IT environments that allow for key personnel to focus upon strategic business initiatives.
Contact Vicom today to see if our offerings make sense for you and your environment.