MANAGED SERVICES

A Fresh Approach to Leveraging Technology

Vicom works with your business to utilize a tailor made solution to increase optimal efficiencies with ITIL based models. We offer intelligent maintenance and administration of your IT infrastructure so that you can focus on your core business.


Reduce costs associated with the IT environment


Get greater access to technical depth and expertise with our professional staff


Enhanced focus on core business, free of worry about your infrastructure

Consistent and Current Approaches to Operational Efficiencies

IT organizations are being tasked to support and optimize their environment without overwhelming their current staff, while also reducing costs. Our managed services offerings enable organizations to focus on their key business and strategic initiatives and receive the support they need for continued smooth IT operations.

System & Software Administration

Our suite of managed services can serve a primary support function or a complementary part of an existing support structure. These services include the following:

Customer Focused

We align your unique IT needs and Business outcomes.

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Network & Storage Administration

Our infrastructure support provides highly skilled engineering and architecture SMEs as part of onsite staff. Our SMEs have the highest level of expertise to administer and manage specific technology environments, with proven skills in all major infrastructure and data center technologies. ISS also includes:

Vendor Application Management

Served as a method of providing high level IT support, our on-demand offerings can be used through structured hours or SLA's that are specific to your organization's needs. Some of the services included are:

Access Our Technical Expertise

Let our team of experts plan, deploy, and manage your infrastructure and outcomes.

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We Want to be Your Single Source of Enterprise Technology!

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Performance Management

Managing the effectiveness of information technology and maximizing its value is critical to business success. Yet, the growth and complexity of applications, networks, systems and services can make IT management a daunting task. Vicom believes that IT performance management – the practice of effectively managing IT-centric business activities, initiatives, and processes to a common set of goals and initiatives – can make a critical difference. Some of the added benefits to your organization incude:

Project Support Services

Our suite of managed services can serve as a primary support function or a complementary part of an existing support structure. Part of this support includes:

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